Qoacher Terms of Use

Welcome to Qoacher. These Terms of Use ("Terms") govern your access to and use of our website, email-based coaching programs, digital content, and any related services provided through or in connection with Qoacher (collectively, the "Site"). Qoacher is a brand operated by Optivida Ltd.

By accessing or using the Site, you confirm that you have read, understood, and agree to be legally bound by these Terms, along with our Privacy Policy and any other terms or guidelines we may reference. If you do not accept these terms, you may not use our services. These Terms apply to all visitors and users, regardless of whether you make a purchase or access free content.

We encourage you to review our Privacy Policy before using the Site. It explains how we collect, use, and store your personal information. If there's any inconsistency between these Terms and the Privacy Policy, the Privacy Policy will apply.

Our content and services are designed for individuals aged 18 and older. While some topics may be relevant to younger audiences, Qoacher does not market or deliver services to users under 18.

If you are under 18, you may only use the Site under the supervision of a parent or guardian. We do not knowingly collect personal information from children under 13. If you believe a minor has submitted information to us, please contact us at info@qoacher.com so we can address the issue.

Ownership and Use of Content

All content made available through the Site, including but not limited to text, graphics, branding elements, downloadable materials, and course content (collectively, "Content"), is the property of Optivida Ltd or its partners and is protected under applicable copyright, trademark, and intellectual property laws.

Using our Site does not grant you ownership or license rights in any Content unless explicitly stated. You may view or download parts of the Site for your personal and non-commercial use only, provided that:

• You do not modify the content in any way

• You retain all copyright and proprietary notices

• You do not distribute, republish, or transmit the content elsewhere, online or offline

Any use beyond the above requires our prior written consent. We reserve all rights not explicitly granted in these Terms.

The name Qoacher, our logo, service names, visual elements, and all branding found across our website and communications are the exclusive property of Optivida Ltd whether registered or unregistered (“Qoacher Marks”). Any use, reproduction, or display of these marks without our prior written approval is strictly prohibited.

References to third-party trademarks, service marks, logos, or brand names on the Site belong to their respective owners. You may not use, imitate, or reference them without express written consent from the rightful owner. Unauthorized use of the Qoacher Marks or any third-party brand assets displayed on the Site is a violation of intellectual property rights and is not allowed under any circumstances.

Feedback and Suggestions

Any feedback, ideas, suggestions, or content you submit to us about Qoacher—whether through the website, email, or any other channel—becomes the sole and unrestricted property of Optivida Ltd.

By submitting feedback, you grant us full rights to use, modify, publish, or incorporate it into our services or communications without limitation and compensation or credit. Please only share suggestions with us if you’re comfortable with this.

By using Qoacher, you agree to provide accurate, up-to-date information whenever requested, including during registration or payment. You are responsible for keeping your contact details current and ensuring that any image or information you provide (such as a profile picture) is lawfully used and does not infringe upon third-party rights.

If you create an account, you are solely responsible for keeping your login credentials confidential and secure. All activity under your account—whether authorized or not—remains your responsibility. If you suspect any unauthorized use, you should update your password immediately.

You agree to use the Site lawfully and respectfully. You may not introduce harmful code (such as viruses, worms, or trojans), interfere with the platform’s normal operations, or engage in scraping, tampering, or unauthorized access to protected content.

Violation of these Terms may result in restricted access, account termination, or legal action.

All articles, programs, and guidance provided on the Qoacher website — including content from our coaches — are intended solely for informational and educational purposes. While we offer structured coaching programs, practical suggestions, and professional perspectives on topics such as career change, personal growth, and communication, none of this content should be interpreted as a directive, obligation, or guaranteed outcome.

Qoacher does not offer legal, medical, psychological, tax, or financial advice. Any decision to change your career, life direction, habits, or relationships — including when, how, or whether to change at all — remains entirely your responsibility.

You are encouraged to use your judgment and, where appropriate, consult licensed professionals before acting on any suggestions received through our site or during coaching sessions.

By using our services, you acknowledge and agree that:

• All coaching and materials are provided “as is” and without warranties of any kind, either express or implied.

• Qoacher and its representatives make no guarantees about the accuracy, applicability, or results of any advice or information shared.

• You assume full responsibility for how you interpret and apply what you learn through Qoacher.

• Qoacher disclaims all liability for any loss, consequence, or dissatisfaction arising from the use of its content or services, including any decision you make based on coaching conversations or program participation.

Coaching at Qoacher is designed to support you — not to decide for you. The change is yours to define, and yours alone to make.

The Qoacher website may contain links to external websites for informational or reference purposes only. These links are provided as a convenience to users and do not imply any affiliation, endorsement, or partnership with the operators of those sites.

Qoacher does not collaborate with, promote, or rely on third-party businesses or service providers for the delivery of our coaching programs, sessions, or support.

We are not responsible for the content, accuracy, or availability of any external websites, nor for any products, services, or advice offered on those platforms. Accessing such third-party sites is at your discretion and subject to their terms and privacy policies.

Qoacher assumes no liability for any loss, damage, or issues that may arise from your use of, or reliance on, third-party content linked from our website.

All fees for services offered by Qoacher must be paid in full in advance. Payments are non-refundable under any circumstances.

All charges are one-time payments. Qoacher does not offer subscriptions, recurring billing, or automated renewals. If you require further support, follow-up consultations, or wish to continue your coaching journey, you must place a new order through our website.

If your payment method is declined for any reason, you remain responsible for any outstanding amounts. Qoacher reserves the right to seek payment through any valid replacement card issued to you or take appropriate collection measures. In such cases, you agree to cover all reasonable costs of collection, including legal fees.

Failure to complete payment may result in immediate suspension or termination of access to our services.

Qoacher provides all content, coaching services, materials, and recommendations on an "as is" and "as available" basis. We make no express or implied warranties of any kind regarding the accuracy, completeness, usefulness, or results of the content or services provided on or through this website.

Coaching sessions and any informational materials (including guides and website content) are meant to support reflection, awareness, and personal decision-making. However, the final responsibility for your choices, actions, and changes lies entirely with you.

Qoacher does not guarantee outcomes and does not provide medical, psychological, legal, or financial advice. Coaching is not a substitute for therapy, legal counsel, or financial planning. You are encouraged to seek the appropriate licensed professionals where necessary.

We do not guarantee that our website or services will operate without interruption, errors, or harmful components such as viruses. Your use of the site is entirely at your own risk.

To the maximum extent permitted by law, Qoacher, its founders, affiliates, team members, and service providers are not liable for any direct, indirect, incidental, special, punitive, or consequential damages arising out of your use of the site, services, or coaching materials.

This includes, without limitation, loss of income, emotional distress, delay of results, loss of business opportunity, data loss, or third-party claims. By using this site, you accept full responsibility for your actions and decisions resulting from any coaching or guidance received.

In the event any part of this limitation is deemed unenforceable, Qoacher's total liability shall not exceed the total amount you paid for services in the 12 months before the event giving rise to the claim.

Qoacher reserves the right to update, modify, suspend, or permanently discontinue any part of the website or the services offered on it at any time, with or without prior notice. This includes the right to change or remove any content, materials, programs, or features. We are not liable to you or to any third party for any changes or interruptions in access or availability.

Qoacher may also terminate or restrict your access to the website or services at its sole discretion, especially in cases of violation of these Terms or misuse of the platform. Such termination may occur without prior notice. We reserve the right to delete any data or associated account information at the time of termination. No refunds will be provided for terminated access due to a breach of these Terms, and no further charges will be applied in such cases.

If Qoacher does not immediately enforce any provision of these Terms, it does not mean that we waive the right to enforce it in the future. Any waiver of rights or obligations under these Terms must be explicitly made in writing. A one-time waiver does not extend to future breaches or similar situations unless expressly stated.

If any provision of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. Where possible, the affected provision will be modified to reflect its original intent within the limits of the law.

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom, without regard to conflict-of-law rules. Any disputes arising from your use of this site or these Terms will be resolved exclusively in the courts of the United Kingdom, unless otherwise required by law. Qoacher may also initiate legal proceedings in any other jurisdiction if we believe a violation originated outside the primary venue.

By using this website, you agree to indemnify and hold harmless Qoacher, its owners, team members, affiliates, and service providers from any claims, losses, damages, or legal expenses resulting from your misuse of the site or breach of these Terms. We reserve the right to manage and defend any such claims directly, and you agree to fully cooperate with us during the process.

These Terms of Use may be updated from time to time to reflect changes in legal requirements or service structure. The updated version will be posted on this page with a new effective date. Continued use of the site after changes have been published signifies your agreement to be bound by the revised Terms. If you do not agree with the revised Terms, you must stop using the site and services.

These Terms constitute the entire agreement between you and Qoacher regarding your use of the site and services. Any prior or contemporaneous agreements, whether written or oral, are superseded by these Terms.

If you have questions about these Terms of Use or would like to get in touch with us, please contact us at:

• Optivida Ltd

• 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE

• info@qoacher.com

• +447447846750